Privacy Policy

Effective Date: April 28, 2025

At Apex Clinical Services ("Apex," "we," "us," or "our"), your privacy is of the utmost importance. We are committed to protecting your personal health information (PHI) and ensuring your trust as you engage with our health coaching, remote patient monitoring (RPM), chronic care management (CCM), and behavioral health initiatives.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.apexclinicalservices.com) and when you use our clinical services.

We may collect the following categories of information:

• Personal Identifiable Information (PII):
  Name, address, email address, phone number, date of birth.
  
  
• Health Information (PHI):
  Medical diagnoses, medications, vital sign data (e.g., blood pressure, weight, pulse oximetry), and other protected health information.
  
  
• Device Information:
  Data from FDA-approved health devices provided to you as part of our remote monitoring programs.
  
  
• Payment Information:
  Billing details necessary to process subscriptions and service payments.
  
  
• Website Usage Data:
  Cookies and analytics data for website functionality and performance optimization.
  
  

We use the information we collect to:

• Provide remote clinical services, coaching, and support.
  
  
• Monitor health metrics and deliver personalized health interventions.
  
  
• Communicate with you by phone, SMS, email, or patient portal.
  
  
• Enhance our website experience and services through analytics.
  
  
• Comply with all HIPAA, CMS, and federal regulations governing healthcare delivery and data protection.
  
  

We only share your information as necessary and permissible by law:

• Healthcare Providers and Staff:
  To coordinate your care and ensure appropriate clinical interventions.
  
  
• Business Associates:
  Partners who support our operations (e.g., device manufacturers, payment processors) are bound by strict confidentiality agreements.
  
  
• Regulatory Authorities:
  As required by law for compliance with CMS, HIPAA, and other federal/state mandates.
  
  
• Authorized Representatives:
  If you provide written consent, we may share information with family members or caregivers.
  
  

We do not sell, lease, or trade your personal information to third parties for marketing purposes.

We implement administrative, technical, and physical safeguards to protect your data.
These include:

• HIPAA-compliant data storage and transmission protocols.
  
  
• Encrypted communications (SSL/TLS) on our website and patient portals.
  
  
• Secure access controls for internal clinical systems.
  
  
• Routine audits and employee training on privacy practices.
  
  

You have the right to:

• Request access to your health information.
  
  
• Request corrections to inaccurate health information.
  
  
• Request restrictions on certain uses or disclosures.
  
  
• Request an accounting of disclosures.
  
  
• File a complaint if you believe your privacy rights have been violated.
  
  

To exercise these rights, please contact our Privacy Officer at privacy@apexclinicalservices.com.

Our website uses cookies to collect anonymous usage data to improve functionality and user experience. You may choose to accept or decline cookies. Declining cookies may limit certain features of the website.

We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements or our practices. Updates will be posted on our website with a new effective date.

If you have any questions about this Privacy Policy, your rights, or how your information is handled, please contact us:

Apex Clinical Services
Website: www.apexclinicalservices.com
Email: privacy@apexclinicalservices.com
Phone: 877-869-1444

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Apex Clinical Services. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://apexclinicalservices.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.